Refund policy

📦 Return & Refund Policy

 


Effective Date: July 13, 2025


At The Alexandre House by DTZ, we take pride in crafting luxury home and body fragrance products with care and intention. Due to the personal and handcrafted nature of our products, all sales are considered final. However, your satisfaction matters to us, and we’re committed to resolving any issues with your order.

 

🔒 All Sales Are Final

 

We do not accept returns or exchanges for reasons related to:

  • Personal preference

  • Scent dislikes

  • Ordering errors

  • Change of mind

We encourage you to carefully review product descriptions and scent profiles before completing your purchase.

❗ Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Leaking

  • Broken

  • Or contains the wrong item

Please contact us within 7 days of delivery so we can help make it right.

📧 How to Request a Resolution

Email us at thealexandrehouse@outlook.com with:

  • Your full name and order number

  • A brief description of the issue

  • Clear photos of the product(s), packaging, and shipping box

 

We’ll review your case and, if approved, offer:

 

  • A replacement

  • Store credit

🛠 Questions?

 


If you have any concerns or special circumstances, please don’t hesitate to reach out:


Email: thealexandrehouse@outlook.com

Instagram: @thealexandrehouse