Shipping policy

Shipping Policy

Effective Date: July 13, 2025

Thank you for shopping with The Alexandre House by DTZ. We’re committed to delivering your luxury home and body fragrance products with care, accuracy, and transparency. Please review our shipping terms below.

Order Processing

All orders are processed within 2–4 business days (excluding weekends and holidays).
During high-volume periods (e.g., product launches or holidays), processing may take up to 7 business days.
Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping (U.S.)

We ship within the United States via trusted carriers such as USPS, UPS, and FedEx.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	Flat rate or calculated at checkout
Express Shipping	1–3 business days	Available at checkout (varies by location)

Please note that delivery times are estimates and may vary based on carrier performance, weather delays, or holidays.

International Shipping

We currently do not ship internationally, but we plan to expand in the future. Sign up for our email list to be notified when international delivery becomes available.

Shipping Notes

We are not responsible for delays once an order has been handed to the carrier.
If your package is marked as “delivered” but not received, please first check with neighbors or your local post office.
You are responsible for entering a correct and complete shipping address. We are not liable for packages returned due to incorrect addresses.

Lost or Damaged Packages

If your order is lost or arrives damaged:

Please contact us within 7 days of delivery at the alexandrehouse@outlook.com
Include your order number and clear photos (if applicable)
We’ll do our best to make it right via replacement or store credit

Returns & Exchanges

Due to the personal and handcrafted nature of our products, all sales are final. However, if your item is damaged or incorrect, we will work with you to resolve the issue.

Please refer to our Refund Policy for more details.

Questions?

Email us at thealexandrehouse@outlook.com

Let customers speak for us

from 4 reviews

Wonderful experience. Was able to receive everything I ordered in a timely manner. My husband loves the smell from the room spray and candles. They smell amazing!

Vanessa D. S.

10/06/2025

The Alexandre House by DTZ

My husband really loves this scent! The scent is strong and wakes up the room. One spritz across the room is all you need. I recommend this. It will not disappoint!