Terms of service
Terms of Service
Effective Date: July 13, 2025
Welcome to The Alexandre House by DTZ. By accessing or using our website (www.alexandrehouse.com) and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order or subscribing to our communications.
1. Overview
These Terms of Service (“Terms”) apply to all users of the site, including browsers, customers, merchants, and content contributors. The site is operated by The Alexandre House by DTZ on Shopify’s e-commerce platform.
By using this site, you agree to comply with these Terms. If you do not agree to all the terms and conditions, you may not access or use the website or purchase from us.
2. Online Store Terms
You must be at least 18 years of age (or the age of majority in your jurisdiction) to make a purchase.
You agree not to use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction through the use of this site.
3. Accuracy of Information
We strive to ensure all information on our site is accurate, complete, and current. However, we do not warrant that product descriptions, pricing, availability, or other content is free of errors.
We reserve the right to correct any errors, omissions, or inaccuracies at any time, without prior notice.
4. Products and Services
All products are subject to availability. We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis.
We may also discontinue or modify products at any time without notice.
5. Pricing and Payments
All prices are listed in USD. We reserve the right to change prices at any time without prior notice.
We use Shopify Payments and/or third-party payment processors to securely complete your transaction. By submitting your payment, you authorize us to charge your method of payment for the total amount shown, including shipping and applicable taxes.
6. Subscriptions, Email & SMS Marketing
By subscribing to our email or SMS lists, you agree to receive promotional communications related to The Alexandre House by DTZ.
You may opt out at any time by clicking the “unsubscribe” link in emails or replying STOP to SMS messages.
Message and data rates may apply for SMS.
7. Shipping & Returns
We aim to ship all orders in a timely manner. Shipping times are estimates and not guaranteed. Once your order has shipped, we are not responsible for delays caused by carriers.
Due to the nature of our fragrance products, all sales are considered final unless otherwise noted. If there is an issue with your order, please contact us within 7 days of delivery.
Full details are listed in our Shipping and Refund Policy.
8. Intellectual Property
All content on this site—including logos, images, text, product names, and branding—is the intellectual property of The Alexandre House by DTZ and may not be used without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, The Alexandre House by DTZ shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or products purchased from us.
10. Governing Law
These Terms and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the State of [Your State], United States.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. It is your responsibility to review this page periodically. Your continued use of the site after any changes constitutes acceptance of those changes.
12. Contact Information
If you have any questions about these Terms of Service, you may contact us at:
The Alexandre House by DTZ
Email: thealexandrehouse@outlook.com
Website: www.alexandrehouse.com
